The Livestream keeps freezing, glitching, or pausing. What do I do?
Make sure your device is close to your router and plugged in.
Ensure multiple devices are not using bandwidth.
Consider upgrading your Internet service (see below).
Comcast
In response to COVID-19, please be advised that Comcast has increased the speeds of its
Internet Essentials home internet service from 15/2 Mbps to 25/3 Mbps. Additionally, households who enroll now will be
eligible for 60 days of complimentary service. Comcast is also making its Xfinity Wi-Fi hotspots free for anyone to use.
Millions of the hotspots are scattered throughout the country; you can find hotspot locations here.
Charter
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who
do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395.
Installation fees will be waived for new student households.