The Livestream keeps freezing, glitching, or pausing. What do I do?
Make sure your device is close to your router and plugged in.
Ensure multiple devices are not using bandwidth.
Consider upgrading your Internet service (see below).
In response to COVID-19, please be advised that Comcast has increased the speeds of its
Internet Essentials home internet service from 15/2 Mbps to 25/3 Mbps. Additionally, households who enroll now will be
eligible for 60 days of complimentary service. Comcast is also making its Xfinity Wi-Fi hotspots free for anyone to use.
Millions of the hotspots are scattered throughout the country; you can find hotspot locations here.
Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who
do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. To enroll call 1-844-488-8395.
Installation fees will be waived for new student households.